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Managing Standard Problems

Use this view to enter information that you want to be available to all users when adding tickets.

How Do I?

Add a Standard Problem

1. On the New menu, click Standard Problem.
2. Complete the standard problem information boxes.

3. Click Save.

Edit a Standard Problem

1. On the Navigation Bar, click Service, and then click Standard Problems to open the Standard Problems List view. If necessary, use the Lookup to locate a problem, and then click the standard problem ID.
2. If necessary, change the standard problem information boxes.
3. Click Save.

Delete a Standard Problem

1. On the Navigation Bar, click Service, and then click Standard Problems to open the Standard Problem List view. If necessary, use the Lookup to locate a problem, and then click on the standard problem ID.
2. On the Standard Problem Detail view, click the Delete button.
3. Click OK.

Add a Problem Resolution

Related Topics

Using the Standard Problem Detail View

What Are Standard Problems and Resolutions?